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AI & Technology

Inside the build: what it takes to ship an AI copilot

Inside the build: what it takes to ship an AI copilot

Shipping an AI copilot is less about the model and more about the product around it: context, permissions, evaluation and trust.

We spent most of our time on the "sandwich": how the model receives business context, and how its output is constrained, validated and traced before it reaches the user.

Our recommendation to teams starting out: begin with the smallest high-value workflow, instrument everything, and let user behaviour shape the roadmap.

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